Determinants of the quality of health service delivery at Mulago Hospital, Kampala
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This study examined the determinants of the quality of medical service delivery at Mulago hospital. The study objectives were; to establish the relationships between, budget implementation, staff conduct, infrastructure developments and quality of medical service delivery. Descriptive and qualitative research designs which were inform of univariate and bivariate analysis were used. Univariate analysis was used for the descriptive data while bivariate analysis was carried out to investigate the relationships between budget implementation, staff conduct, infrastructure developments and the quality of medical service delivery at the hospital by running correlation analysis. Questionnaire method was used to collect data and the findings from the data analyzed indicated that quality of medical services delivered had significant positive relationships with budget implementation and allocation, medical staff conduct and infrastructure developments. The findings showed that medical service delivery in the hospital can still be destructed by budget allocation more so with low budgetary implementations, Conduct of medical staffs was revealed to have a significant positive relationship especially seeking consent of patients and still the infrastructural developments have positive relationship with the quality of medical services within the hospital. Therefore the study revealed that budgetary allocations, staff conducts and infrastructural developments within the hospital are determinants of the quality of health service delivery at Mulago hospital. The study recommends a need for more funding to the sector from donors and government to supplement on the budgetary allocations, External and internal monitoring is still necessary to ensure proper medical staff conduct that further encourage quality work and infrastructure developments are still needed through increase in the number of beds, wards and the transportation facilities within the hospital.