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Customer care services and the quality of cultural heritage tourist experiences; case study Mengo Palace
(Makerere University, 2019-09-23)
The study focused on Customer care services and the quality of cultural heritage tourist experiences at Mengo palace, Kampala Uganda. Customer care services boost the visitors experience creating a positive reputation of ...
Customer Care Services and Client Retention in Hospitality Facilities: A Case Study of Mt. Zion and Hotel Triangle, Hotels in Kampala
(Makerere University, 2019-07-23)
This study sought to examine the relationship between Customer care services and Client retention. The study was cross sectional in that both quantitative and qualitative tech-niques were used. Factor analysis was carried ...
An Assessment of the Service Quality at Hotels In Fort Portal Tourism City
(Makerere University, 2020-11)
The study was carried out to assess the level of service quality at the various hotels within Fort Portal Tourism City.
The objectives were, To identify the services offered by the hotels, To assess the quality of the ...