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Factors influencing staff retention and performance: a case study of selected hotels in Kampala city
(Makerere University, 2019-07-23)
This study was carried out in Kampala aimed at exploring the factors influencing staff retention and on-job performance.
The main objective of the study was to determine the factors influencing retention and on-job ...
The effects of occupation, safety and health risks to employee performance in Uganda’s hotels
(Makerere University, 2019-11-12)
In hotel industry, the workforce is a source of competitive advantage (Kramer and Shain, 2004). An occupation is a person’s work as a means of earning a living. Safety is Relative freedom from danger, risk, or threat of ...
Customer service strategies that hotel managers are using to restore services to pre COVID-19
(Makerere University, 2022)
This study focused on the hospitality sector of the tourism industry, one of the most important but vulnerable economic sectors. Many countries issued strict public health measures after
reports of the rapid spread and ...