Assessment of level of patient satisfaction with Radiological services at Mulago National Referral Hospital.

Abstract

Background: Patient satisfaction is an important commonly used indicator for measuring the quality in healthcare. It affects clinical outcomes, patient retention, and medical malpractice claims. Patient satisfaction surveys may provide the only means for patients to express concerns about services received Purpose: To investigate patients’ satisfaction with diagnostic radiology services in Mulago National Referral Hospital. Methods: A cross-sectional and descriptive survey employing a quantitative method of gathering data was used. Purposive sampling was used to choose survey participants from the patients who had undergone diagnostic radiological services at Mulago National Referral Hospital. The survey was conducted with a self-administered questionnaire to measure patients’ satisfaction with various aspects and overall satisfaction with diagnostic radiology services. Results:The overall patient satisfaction level towards radiological services was 75%. Lowest satisfaction levels were reported towards the following items; receiving sufficient information on how to prepare for the examination 29.3%, length of time waiting in reception area 21.3%, confidentiality, and privacy during examinations 34.7%. On the other hand, 98% of participants were satisfied with the results provided. Patients of a younger age and those with lower education level were more satisfied with radiological service at Mulago National Referral Hospital than the older age patients, and those with a higher educational level. Conclusion: The majority of participants were satisfied with the radiological services. Young age and lower education level were the factors associated with patient satisfaction.