Workplace Incivility, Supportive Supervision, Occupational Stress among Workers in the Banking Sector

Abstract

The study seeked to establish the relationship between work incivility, supportive supervision and occupational stress among workers in the banking sector. The study gave an insight of how work incivility leads to occupational stress and how supportive supervision can help moderate the two variables. The objectives examined the relationship between work incivility and supportive supervision in the banking sector, then examines the relationships between work incivility and supportive supervising among employees in the banking sector and lastly the relationship between supportive supervision and occupational stress. A quantitative research approach was used in data collection and analysis. A simple random sampling method was also used targeting a sample size of employees. To achieve these objectives, correlation research was conducted and 117 from respondents were used as a sample population among workers at Airtel Uganda. Pearson correlation was used and the findings show that occupational stress has a positive significant relationship with work incivility, there was also a moderately significant relationship between supportive supervision, workplace incivility and occupational stress. The research concluded that there was a negative non-significant relationship between work incivility and supportive supervision .The finding also showed that there is a negative non-significant relationship between supportive supervision and occupational stress. Therefore according to the study that was conducted employees were encouraged to learn how to overcome work incivility in order to prevent occupational stress from happening among their employees and also improve on their work performance. Managers or employers can deal with this kind of behavior through hiring carefully, this implies that they should set clear policies, questions or interviews to see whether the candidate is eligible for entry, then employers or managers should communicate clearly about consequences of such behaviors.