Effect of reward systems on employee performance. A case study of Justice Chatbot Limited

Abstract

This research focuses on the effects of reward systems on employee performance in the work environment and how better job satisfaction can lead to higher performance. Based on a critical review of published literature, it is clear how important the right combination of rewards is to the performance of an organization. Employees should always be aware of the relationship between their level of performance and how they are rewarded for that performance. This thesis will examine how different types of reward systems affect that performance and attempt to establish which type of reward systems are more beneficial to the company in question and in the current business climate it operates in.

In this research, the effect of reward systems on employee performance were explored through an analysis of forty one (41) respondents at Justice Chatbot Limited. The respondents were all contracted employees since rewards are in normal circumstances only awarded to the contracted staff of an organisation.