Corporate real estate management in the public sector: A gap analysis of the performance of public buildings

Abstract

Corporate real estate management (CREM) plays a crucial role in optimizing the performance and value of real estate assets. In the public sector, effective CREM is equally important to ensure the efficient utilization of public buildings. This research study focused on the corporate real estate management practices within the public sector and aims to conduct a comprehensive gap analysis of the performance of public buildings in terms of their CREM practices. It focused on identifying the gaps in insourced Crem and the effects of these gaps on the overall Cre assets performance. In order to accomplish the research objectives, a mixed research approach was applied concurrently combining both qualitative and quantitave research techniques. A comprehensive review of literature in regards to the research topic was conducted in order to gain insights into the current state of knowledge regarding CREM in the public sector. This review identified key performance indicators (KPI’s) and best practices relevant to CREM in public sector. Primary data was collected through questionnaires which were administered to 68 respondents to measure the perceived performance of selected public buildings and assess the level of implementation of effective CREM practices. The collected data was analyzed using techniques such as descriptive analysis and regression analysis. The research findings revealed that the predominant system of Crem employed within Uganda’s public sector is insourced corporate real estate management, which has a significant impact on the performance of the public buildings. The study identified several gaps between the current performance of public buildings and the ideal performance expected from effective CREM practices such as inadequate maintenance practices and insufficient consideration of occupier and user needs and preferences. The researcher recommends outsourcing of some Crem management functions such as maintenance in order to bridge the identified gaps and improve overall performance of the assets.