Assessing the impact of client micromanagement on the performance of contracting bodies on construction projects in Kampala

Abstract

This research study aimed to assess the impact of client micromanagement on the performance of contracting bodies on construction projects in Kampala. Micromanagement was defined as excessive control or attention to detail by the client, which could hinder the contracting body's ability to utilize its expertise. The study sought to fill the gap in existing research on the statistical and technical perspective of client micromanagement in the construction industry. The problem statement highlighted several negative consequences of client micromanagement, including low labor rates, frustration among contracting body officials, decreased creativity and innovation, and high turnover rates. However, some research suggested that short-term client micromanagement could be beneficial for urgent projects. This study aimed to investigate the extent of both the positive and negative impacts of client micromanagement on contracting bodies' performance. The research methodology stipulated steps to be taken to achieve the objectives of the study. A mixed-methods approach was employed, combining qualitative and quantitative research methods. A literature review and surveys using Likert-scale questionnaires were conducted to collect data from clients, contractors, and consultants in Kampala, with a target sample size of 105 respondents. The collected data was analyzed qualitatively, quantitatively, and statistically using computer software SSPS IBM. Based on the analysis conducted, it was evident that the perspectives of clients, contractors, and consultants regarding the effects of client micromanagement exhibit an acceptable level of consistency. The level of agreement between clients and consultants regarding the eight impacts was found to be consistently high, while consultants displayed a quite low level of consistency in their viewpoints. By examining the consistency of responses across the three groups, it can be concluded that all groups share a common perspective on both the negative and positive impacts as the discrepancies in their opinions are insignificant. This study contributes to the academic understanding of general micromanagement and strengthens the existing research in the field of construction management. Furthermore, the findings of this study can aid technical participants in identifying instances of micromanagement within their managerial responsibilities. Keywords: Client Micromanagement, Contracting Bodies, Construction Projects, Performance, Qualitative Research, Quantitative Research, Statistical Analysis.