Browsing School of Forestry, Environmental and Geographical Sciences (SFEGS) by Title "Customer Care Services and Client Retention in Hospitality Facilities: A Case Study of Mt. Zion and Hotel Triangle, Hotels in Kampala"
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Customer Care Services and Client Retention in Hospitality Facilities: A Case Study of Mt. Zion and Hotel Triangle, Hotels in Kampala
(Makerere University, 2019-07-23)This study sought to examine the relationship between Customer care services and Client retention. The study was cross sectional in that both quantitative and qualitative tech-niques were used. Factor analysis was carried ...