Clients’ attitudes towards facilities and services provided at Nshenyi Cultural Centre, Ntungamo District

Abstract

The aim of the study was to assess the attitudes of clients towards the facilities and services provided at Nshenyi cultural Centre. Data collection involved interview and observation with the use of questionnaire and Photos were taken in order to bring a clear understanding of the study area. Results indicate that the key facilities found at NCC include: rest and dining facility, entertainment and camping ground, entertainment ground, kitchen among others. The study has also revealed that almost 75.0% of the visitors interviewed generally agreed that there is need for improvement of the facilities and services at NCC much as some of them are in good condition. It was also revealed majority of the clients going to NCC are heavily motivated by the location and accessibility of the cultural center. It was concluded that the services offered at NCC are as a result of the existing facilities. Majority of the visitors agreed that the facilities and services at NCC need improvement by the management though some are in good conditions. The greatest numbers of visitors who visit NCC are motivated by the strategic location and accessibility of the facility. It was recommended that there should be expansion and improvement of the state of the existing accommodation facilities so as to provide comfort to the visitors. Putting up proper infrastructure like roads to ease access to the NCC and attract more visitors as most of the clients said they are motivated by the accessibility of the place. In terms of research it is recommended that more studies need to be conducted at this center in order to provide a proper documentation of NCC.