Information systems in the management of records at National Water and Sewerage Corporation (N.W.S.C)

Abstract

This is report presents a study about “Information systems in the management of electronic records”. A case study at National Water and Sewerage Corporation Kampala. The purpose of the research was to study information systems in the management of electronic records at National Water and Sewerage Corporation by examining the current system and suggesting areas for improvement and providing solutions to the problems. The report also shows review of related literature on information systems and electronic records. The objectives of the study were to assess the current information system, to find out various types electronically generated records, to find out storage methods, identify challenges facing the current system and propose solutions to the challenges. Questionnaires, interviews and observation methods were used in the study. The major recommendations made by the researcher were to establish a records department, increase storage devices and equipment, train staff on system maintenance, install anti viruses and authorization of access. The major conclusions were that there is need for regular system updates and need to establish a specific records management department, there is also need to train and recruit new staff in order to make system maintenance effective.