Emotional labor, occupation stress and turnover intentions among employees of Gladstep Junior School

Abstract

The study investigated the effect of emotional labour, stress and turnover intentions among employees of Gladstep Junior School. Objectives include; establishing the relationship between emotional labor and stress; stress and turnover intentions; emotional labor and turnover intentions. The study adopted a quantitative approach, used across-sectional and correlational research design, data was collected using questionnaires and these were administered to a sample of 80 respondents from Gladstep Junior School using a sample random sampling technique. Data was analyzed using Statistical Package for Social Sciences and two levels of analysis were generally employed; the descriptive analysis was used to examine the distribution of the variables while inferential test was utilized in the test of hypothesis. Hypothesis testing 1 revealed a significant relationship between emotional Labour and occupation stress; Hypothesis testing 2 found a significant relationship between stress and turn over intentions; hypothesis testing 3 indicated significant relationships between emotional labor and turnover intention. The implication of these findings is that employees who manage feelings and expressions to fulfill the emotional requirements of a job and employees who have a state of mental or emotional strain or tension resulting from adverse or demanding circumstances are likely to have high turnover intentions. It was concluded that there is a positive relationship between emotion labour, occupation stress and turnover intentions. The study recommended that the management should find proper strategies of addressing the issues of emotional labour and occupation stress since it was found to be among the influencing factors of turnover intentions. It was further recommended that the human resource professionals to use the current findings in developing human resource management policies that can be used to address the issue of turnover intentions while focusing on emotional labour and occupation stress.