A framework for the adoption of mobile banking in rural areas in Uganda

Abstract

Adoption of Mobile Banking has become fundamental in the banking industry owing to the values that are transacted using these systems. The mobile revolution has transformed the lives of Ugandans, providing not just communication but also basic financial access in the form of phone based money transfer and storage. More emphasis has been put in the development ignoring the adoption drivers. As a result financial service providers have spent lots of money procuring and developing mobile banking adoption frameworks among customers, who are the main users of such frameworks, have not embraced. This study sought to develop a framework for the adoption of mobile-banking in the Ugandan rural banking sector, be able to apply the framework, to study factors influencing adoption of a mobile banking for Ugandan commercial banks as well as validate the conceptual framework.