Browsing by Author "Kyokutamba, Pamela"
-
Customer Care Services and Client Retention in Hospitality Facilities: A Case Study of Mt. Zion and Hotel Triangle, Hotels in Kampala
Kyokutamba, Pamela (Makerere University, 2019-07-23)This study sought to examine the relationship between Customer care services and Client retention. The study was cross sectional in that both quantitative and qualitative tech-niques were used. Factor analysis was carried ...