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dc.contributor.authorDriwale, Jackson
dc.contributor.authorKipserem, Benjamin Kibichii
dc.contributor.authorTumuhimbise, Michael
dc.date.accessioned2021-06-18T07:58:32Z
dc.date.available2021-06-18T07:58:32Z
dc.date.issued2021-05-05
dc.identifier.urihttp://hdl.handle.net/20.500.12281/10829
dc.description.abstractIntroduction: Patients report many factors that influence their choice of a pharmacy. These factors reflect on the quality of health care services received by clients on visiting a community pharmacy and hence client satisfaction. It is important for an entrepreneur to identify these factors so as to appreciate where to put more effort and resources in attracting more clients. Objective: To determine factors that influence patient’s choices of community pharmacies in Kawempe division. Methods: This was a cross-sectional study conducted at the 100 community pharmacies in Kawempe Division, Kampala. Data collection was done by administering questionnaires to 400 clients conveniently sampled. Data entry and analysis was done using Microsoft excel and STATA software respectively. Results: The key factors that influenced client choice of community pharmacy were good prices (90.5%), friendly staff (83.8%), professional knowledge (81.5%), good range of products (79.5%) and pharmacy location (78.8). However, fast service and convenient opening hours were least ranked at 12% and 8% respectively. Conclusion: Good prices, friendly and knowledgeable staff and good range of products greatly influence client choice of community pharmacy. There is need for prices of medicines to be controlled and training of pharmacy staff on customer care services.en_US
dc.language.isoenen_US
dc.publisherMakerere Universityen_US
dc.subjectCommunity pharmacyen_US
dc.subjectHealth care servicesen_US
dc.subjectVillage Health Teamsen_US
dc.subjectStandard Operating Proceduresen_US
dc.subjectKawempe Divisionen_US
dc.titleFactors influencing patient choice of Community Pharmacy in Kawempe Division, Kampalaen_US
dc.typeThesisen_US


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