| dc.description.abstract | This study analyzed the impacts of employee motivation on service delivery in selected hotels in Kampala, Uganda. A sample of 90 respondents including 74 employees and 14 managers was obtained using simple random sample and purposive sampling techniques. Data was obtained using questionnaires and interview guides and analyzed using SPSS to generate descriptive statistics. The study findings revealed that the majority of the respondents (65.6%) were in the age group of 18 to 29 years with more males (56.7%) than females. Majority had acquired a tertiary education (54.4%) with most being married (66.7%). The respondents identified training and development of employees as one of the key motivation strategies for employees to provide better service delivery, being more productive, and becoming more self-driven and better time managers. However, this study also revealed some of the greatest challenge to motivating employees to include: poor planning, limited time and the seasonal nature of the hoteling industry. Thus, the study recommends that the hotels provide symbolic awards such as certificates, badges, or trophies that can acknowledge the achievements and efforts of employees, and foster a sense of pride and belonging and is cheaper in order to cater for the challenge of limited funds, hotels should communicate clearly and frequently with employees, and listen to their concerns, needs, and suggestions. Provide timely and constructive feedback, and express appreciation and recognition for their work in order to cater for the challenge of limited time. And finally, in order to cater for the challenge of seasonal nature of the hoteling industry, the study recommends that hotels should embrace digital transformation and innovation such as online platforms, mobile applications, and smart technologies. Digitalization can improve customer experience, operational efficiency and employee engagement. The study concludes that motivation of employees was a great initiative in order to encourage offering better services, being more productive and self-driven and time managers. | en_US |
