Browsing Academic submissions (CAES) by Author "Nankya, Doreen"
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Impacts of Hospitality Management Practices on Customer Retention
Nankya, Doreen (Makerere University, 2019-07-21)This report was based on the topic “Impacts of hospitality management practices on customer retention.’ The objectives of the study included: To examine hospitality practices of the hotel, assess the level of repeat visits ...