Browsing Academic submissions (CoBAMS) by Author "Watsemba, Phillis"
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Factors Affecting Customer Satisfaction in Banking: A Case Study of Centenary Bank, Mapeera House
Watsemba, Phillis (Makerere University, 2018-07)The purpose of this study was to establish the factors affecting customer satisfaction in banking in Uganda. The study was guided by the following objective: to find out the relationship between time spent at the bank ...