Browsing Academic submissions (CoBAMS) by Subject "Customer satisfaction"
Now showing items 1-2 of 2
-
Factors Affecting Customer Satisfaction in Banking: A Case Study of Centenary Bank, Mapeera House
(Makerere University, 2018-07)The purpose of this study was to establish the factors affecting customer satisfaction in banking in Uganda. The study was guided by the following objective: to find out the relationship between time spent at the bank ... -
The impact of quality services on customer satisfaction in insurance. A case study of UAP Insurance Company Limited
(Makerere University, 2018)The major aim of this research project was to demonstrate the impact of quality services on the general satisfaction of customers in insurance companies in Uganda. This research focused on establishing the level of internal ...