Browsing School of Statistics and Planning (SSP) by Subject "Banking sector"
Now showing items 1-6 of 6
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Analysis of the Effect of Agency Banking on Bank Performance: A Case Study of DFCU Bank, Acacia Branch
(Makerere University, 2019-09-06)The purpose of this research was to analyze the effect of agency banking on bank performance a case study of DFCU bank. This study was based on a sample of 100 respondents including both bank agents and customers in Kampala ... -
Assessment of customer satisfaction with bank service delivery: a case of Centenary Bank, Makerere University branch
(Makerere University, 2021-01)The main objective of this study was to examine the relationship between bank service delivery and customer satisfaction at Centenary Bank, Makerere Branch, Kampala District. The study furthermore had five specific research ... -
Customer satisfaction among bank users: a case study of banks within Makerere University
(Makerere University, 2021-02)This study aimed to analyze customer satisfaction among bank users in Uganda, specifically looking at banks within Makerere University's main campus. The study used primary data with a sample of 68 respondents who were ... -
The effect of the increased capital requirement on the operations of tier 2 banks: a case study of Mercantile Credit Bank Limited
(Makerere University, 2023-11)This dissertation investigates the ramifications of heightened capital requirements on the operational dynamics of Tier 2 banks within the Ugandan financial landscape. Against the backdrop of evolving global financial ... -
Effects of Tax on Commercial Banks Profitability in Uganda: A Case Study of Stanbic, Centenary and DFCU Bank
(Makerere University, 2019-08)This study is established the effect of tax changes on commercial bank’s profitability, taking a case study of two banks in Uganda. It focused on ascertaining the trend of the commercial bank’s profitability for a period ... -
The impact of ICT on provision of banking services and customer satisfaction in the banking sector in Uganda (case study of Centenary Bank Mapeera)
(Makerere University, 2022-11)Customer satisfaction is significant because it provides the business owners with the metric that can help them manage and improve their business. This study sought to assess the impact of ICT on provision of banking ...