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Customer care services and the quality of cultural heritage tourist experiences; case study Mengo Palace
(Makerere University, 2019-09-23)
The study focused on Customer care services and the quality of cultural heritage tourist experiences at Mengo palace, Kampala Uganda. Customer care services boost the visitors experience creating a positive reputation of ...
Customer Care Services and Client Retention in Hospitality Facilities: A Case Study of Mt. Zion and Hotel Triangle, Hotels in Kampala
(Makerere University, 2019-07-23)
This study sought to examine the relationship between Customer care services and Client retention. The study was cross sectional in that both quantitative and qualitative tech-niques were used. Factor analysis was carried ...