Management of incoming and outgoing mails at the Ministry of Tourism Wildlife and Antiquities Kampala, Uganda

Abstract

The research was carried out at Ministry of Tourism Wildlife and Antiquities and focused on the Management of incoming and outgoing mails with an aim of looking at the systems in use and how mails are handled. The research had the following objectives;  To find out the types of records managed at the Ministry.  To find out how incoming and outgoing mails are managed at the Ministry.  To find out the challenges faced when managing incoming and outgoing records.  To suggest solutions for improved management of incoming and outgoing records. The study was qualitative in nature and it uses observation, and interview methods to collect data that was used to generate the findings. The data collected was analysed and findings were presented under themes in relation to study objectives. The study discovered different types of records managed at MTWA which included administrative records, personnel files, subject files, legal files. The study revealed that the management of incoming and outgoing mails is manually done which is related with a lot of problems and the findings highlight the necessity for employment of computerized system to ensure better service delivery and improved records management system in the Ministry.