Effects of training on employee performance at Igongo Cultural Centre and Country Hotel, Mbarara
Akello, Tracy Bridget
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The study was carried out at Igongo Cultural Centre & Country Hotel a leading recreational complex comprising one of the best museums in Uganda, Eriijukiro (the museum of South Western Uganda), a traditional restaurant, bar, luxurious & a spacious 4 star hotel located exactly 12km along the scenic Mbarara Masaka highway. The problem examined is that staff training and development is recognized as crucial element in the attainment of organizational goals and objectives. In order to sustain economic and effective performance, it is important to optimize the contribution of employees to the aims and goals of an organization. Training and development activities motivate the workforce to improve its performance. The specific objectives were to examine the types of training employees have received, to assess the effect of training on the employee‟s job performance, to document areas of training needs to help improve employees‟ job performance. Data were collected using the following method; use of both structured and unstructured questions. Data were analyzed using questionnaire responses which were entered in SPSS to create a data file and used to generate statistical summary. The key findings of this study were that training had a positive impact on employee‟s performance. This was contributed by the variant, relevant and high quality training. The major conclusion is that there is need for continuous training taking into consideration the competition, market dynamics, customer satisfaction among others. It is recommended that the training needs at Igongo Cultural Centre and Country Hotel should be considered on the basis of overall company objectives. In addition, the goals of the company should determine what training programs are to be organized for staff.