Impact of electronic banking on customer satisfaction in Uganda

dc.contributor.author	Ainembabazi, Lynn
dc.date.accessioned	2022-05-11T07:09:12Z
dc.date.available	2022-05-11T07:09:12Z
dc.date.issued	2022-04
dc.description	A Research Report Submitted to the School of Statistics and Planning in Partial Fulfillment of Requirements for the Award of Bachelors of Science in Business Statistics of Makerere University.	en_US
dc.description.abstract	This paper examines the impact of electronic banking on customer satisfaction in Equity bank- Kasangati, Uganda. Data were collected from 100 households through convenient sampling from five villages in Kasangati. The data were analyzed using descriptive statistics, linear regression and a Bivariate Pearson correlation. From the findings, the study concluded that reliability of e-banking services and security of customer information influence customer satisfaction to a great extent. In addition, many customers use e-banking because it is secure and reliable. The study further concludes that ease of use of e-banking services has a relatively low effect on customer satisfaction.	en_US
dc.identifier.uri	http://hdl.handle.net/20.500.12281/12341
dc.language.iso	en	en_US
dc.publisher	Makerere University	en_US
dc.subject	Electronic banking	en_US
dc.subject	Banking	en_US
dc.subject	Customer satisfaction	en_US
dc.subject	Equity bank	en_US
dc.subject	Kasangati	en_US
dc.title	Impact of electronic banking on customer satisfaction in Uganda	en_US
dc.type	Thesis	en_US