Assessment of insurance uptake and utilization among SMEs in Uganda: a case study of Kawempe Business Centre

Abstract

This dissertation presents a comprehensive examination of the status of insurance uptake and utilisation among Small and Medium Enterprises (SMEs) within the Kawempe business centre, Uganda. SMEs play a pivotal role in the economic development of Uganda, yet they often face significant risks that can impact their sustainability. Insurance offers a valuable risk management tool for these businesses, but its adaptation remains uneven. The primary objective of this research is to assess the factors influencing insurance uptake and utilisation among SMEs in Kawempe and to propose recommendations for enhancing their insurance participation. To achieve this, a mixed-methods approach was employed, including surveys, interviews, and data analysis. Through this approach, the study explores the awareness levels, perceptions, and barriers to insurance among SMEs in this region. The findings reveal that while some SMEs in Kawempe have recognised the benefits of insurance, there exists a substantial gap in understanding and uptake. Key factors affecting this gap include limited awareness, affordability concerns, and the absence of tailored insurance products for SMEs. Moreover, the study identifies the critical role of peer; earning and the need for simplified regulatory frameworks to encourage insurance adoption. In light of these findings, the dissertation proposes several recommendations. These include advocacy for awareness campaigns targeting SMEs, the development of customised insurance products, financial literacy incentives, and potential government incentives. Collaboration between insurance providers, micro-finance institutions, and SME networks is also emphasized as a means to facilitate insurance access. By shedding light on the dynamics of insurance uptake and utilisation among SMEs in Kawempe, this research contributes to a deeper understanding of challenges faced by small businesses in Uganda. The proposed recommendations aim to bridge the insurance gap, bolster 14 risk management, and ultimately support the growth and resilience of SMEs in the Kawempe Business Centre