Verbal and nonverbal communication cues in teaching : a case study of the Department of Linguistics, English Language Studies and Communication Skills at Makerere University

Abstract

This dissertation describes and analyzes the verbal and nonverbal communication cues in teaching at the Department of Linguistics, English Language Studies and Communication Skills (DLEC) in the College of Humanities and Social Sciences at Makerere University. It examines the impact of the communication cues on the learning environment and understanding of the students It showcases the impact of these cues on the learning process of the students. In this study, we see how the communication department itself teachers about communication and handles the cues. The research employed the qualitative approach in order to examine the ‘what and why’ of the communication cues used in the teaching at DLEC. The observation method was done during the lectures and interviews on some students were also carried out. This was to get deeper insights and findings about the communication cues used during ELS lectures. Findings showed that verbal and non-verbal communication cues had an impact on the study environment and the learning of the students. Therefore, for effective learning to be done, the verbal and nonverbal cues must be incorporated during teaching.