Impact of electronic banking on customer satisfaction in Uganda
dc.contributor.author | Ainembabazi, Lynn | |
dc.date.accessioned | 2022-05-11T07:09:12Z | |
dc.date.available | 2022-05-11T07:09:12Z | |
dc.date.issued | 2022-04 | |
dc.identifier.uri | http://hdl.handle.net/20.500.12281/12341 | |
dc.description | A Research Report Submitted to the School of Statistics and Planning in Partial Fulfillment of Requirements for the Award of Bachelors of Science in Business Statistics of Makerere University. | en_US |
dc.description.abstract | This paper examines the impact of electronic banking on customer satisfaction in Equity bank- Kasangati, Uganda. Data were collected from 100 households through convenient sampling from five villages in Kasangati. The data were analyzed using descriptive statistics, linear regression and a Bivariate Pearson correlation. From the findings, the study concluded that reliability of e-banking services and security of customer information influence customer satisfaction to a great extent. In addition, many customers use e-banking because it is secure and reliable. The study further concludes that ease of use of e-banking services has a relatively low effect on customer satisfaction. | en_US |
dc.language.iso | en | en_US |
dc.publisher | Makerere University | en_US |
dc.subject | Electronic banking | en_US |
dc.subject | Banking | en_US |
dc.subject | Customer satisfaction | en_US |
dc.subject | Equity bank | en_US |
dc.subject | Kasangati | en_US |
dc.title | Impact of electronic banking on customer satisfaction in Uganda | en_US |
dc.type | Thesis | en_US |