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dc.contributor.authorAinembabazi, Lynn
dc.date.accessioned2022-05-11T07:09:12Z
dc.date.available2022-05-11T07:09:12Z
dc.date.issued2022-04
dc.identifier.urihttp://hdl.handle.net/20.500.12281/12341
dc.descriptionA Research Report Submitted to the School of Statistics and Planning in Partial Fulfillment of Requirements for the Award of Bachelors of Science in Business Statistics of Makerere University.en_US
dc.description.abstractThis paper examines the impact of electronic banking on customer satisfaction in Equity bank- Kasangati, Uganda. Data were collected from 100 households through convenient sampling from five villages in Kasangati. The data were analyzed using descriptive statistics, linear regression and a Bivariate Pearson correlation. From the findings, the study concluded that reliability of e-banking services and security of customer information influence customer satisfaction to a great extent. In addition, many customers use e-banking because it is secure and reliable. The study further concludes that ease of use of e-banking services has a relatively low effect on customer satisfaction.en_US
dc.language.isoenen_US
dc.publisherMakerere Universityen_US
dc.subjectElectronic bankingen_US
dc.subjectBankingen_US
dc.subjectCustomer satisfactionen_US
dc.subjectEquity banken_US
dc.subjectKasangatien_US
dc.titleImpact of electronic banking on customer satisfaction in Ugandaen_US
dc.typeThesisen_US


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