Assessing the impact of tenant satisfaction on rent arrears in residential properties.
Abstract
Provision of housing to all has become an important guide to various organizations and bodies particularly
the United Nations as well as national guidelines that provide for need of shelter for citizens. Adequate
housing is therefore a multi-faced and complex ideology. As a result, achieving access in regards to adequate
housing in the Habitat Agenda is a big challenge to very many households mainly in the developing countries
where the urban population is growing at a rapid rate and yet the significant majority of urban residents cannot
afford decent housing delivered by the market systems partly due to their low- and inconsistent-income
streams. Consequently, it is inevitable that public agencies provide or facilitate access to affordable and decent
public housing due to the market system inadequacies that lead to a lot of housing deficiencies of the poor
emanating.
Although housing rents are often relatively lower compared to market and sometimes economic rents in
various similar neighborhood areas, the management of housing by various owners in most countries is often
bedeviled by poor maintenance, rent arrears and usually, tenants are unsatisfied with their living
environments. These factors set in a vicious cycle which contributes towards the general decline of housing.
To tackle these objectives this research uses a conceptual framework grounded on a modification of the
Analytical Hierarchical Process which is a statistical technique for testing and estimating causal relationships
using a combination of statistical data and qualitative causal assumptions. In this conceptual framework four
main focus areas of tenant satisfaction namely building features, building quality, neighborhood aspects and
management are latent variables