| dc.description.abstract | The study was carried out at the National Care Centre – Uganda with the purpose of assessing the perceptions of service users of the rehabilitation services provided. The specific objectives of the study were to assess the main activities carried out during rehabilitation programme, examine the challenges that clients face in using services provided and document ways in which the challenges the beneficiaries face in utilizing the services of National Care Centre – Uganda are solved.
A case study research design was used where a qualitative approach of data collection was adopted to collect data from clients, staff and management of National Care Centre who selected using purposive sampling. The data was collected using in-depth interview, key informant and review of secondary data and was analysed thematically.
The study revealed that the services that clients access in National Care Centre included treatment for addiction, follow-up care for clients who leave the facility, training about mental health, comprehensive diagnosis, specialist care and management for patients struggling with addiction. It also revealed that the challenges that clients face in using services provided by National Care Centre – Uganda include: individual challenges, stigma against people struggling with addiction, unaffordability (expensive treatment), the bad feeling elicited by living in confinement, limited staff, and clients refusing to leave the facility elicited by their fear for life after leaving the rehabilitation centre.
The researcher recommended that the management of National Care Centre should make an arrangement where a client is given a day out the facility under supervision. This should be done after an assessment has been done and the client is confirmed to be in a good state to take the day out. This arrangement would help ease some tension from the clients, although some clients are defiant by nature and might never appreciate such a gesture.
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