Impact of information systems on performance of government agencies: a case study of Uganda Revenue Authority

Abstract

The main objective of the study was to assess the impact of information systems on the performance of government parastatals using URA as a case study. The study assessed the effect of information systems software, systems infrastructure, user knowledge and skills on performance of URA. Secondary data was used for data analysis in relation to the objectives of the study. The study population consisted of 239 employees of URA whose duties involved regularly interacting with information systems to complete tasks and 100 prominent tax payers. A sample of 181 is got from the population using Krejcie and Morgan’s (1970) table for sample size determination approach. According to the results, there is a positive and significant relationship between information systems software and performance at URA. This finding therefore shows that the existence of information systems software has an influence on the performance of URA as an organization. Findings further indicate that there is a significant relationship between information systems infrastructure and performance of URA. The results further conclude that information systems infrastructure is essential in enhancing the performance of URA. The results of the study also show that there is a significant relationship between user knowledge and skills and performance. The study recommends that URA should organize special seminars across the country to train tax payers on how to use information systems software like help tools and ASYCUDA world. The study further recommends that URA should purchase better internet services from service providers who can provide reliable internet to help improve on the systems infrastructure of the organization. URA should design soft ware’s which are easy to use so that even the illiterate tax payers can be in position to pay taxes.