The impact of total quality management on organizational performance: a case study of Uganda electricity transmission company limited
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Organizations in Uganda are experiencing changes in the form of expansion of the sector, diversification of provision, more, new funding arrangements, increasing focus on accountability and performance, global networking, mobility and collaboration. These changes have challenged organizational management that, more than ever before, need to revise and specify organization`s mission statements, assess impact of new sources of funding, meet requirements for accountability, consider participation in globalization and international competition and the requirements for national, regional and international integration. Adoption of Total Quality Management practices by organizations in Uganda develops voluntary technical standards, which add value to all types of business operations. They contribute to making the development and supply of products and services more efficiently, safer and cleaner. To remain competitive, profit making and non-profit making organizations in Uganda have embraced Total Quality Management Practices. This study examined the effect of Total Quality Management practices on organizational performance in Uganda. The specific objectives of this study were to determine the effect of top management commitment on organizational performance, to investigate the effect of customer focus on organizational performance and to examine the effect of employee involvement on organizational performance. It adopted explanatory research design. The target population comprised the employees UETCL whose total population. The sample size of 81 respondents was drawn using stratified random sampling. Questionnaires were used to collect primary data. Statistical Package for Social Sciences (SPSS) was used to conduct data analysis using frequency distribution tables, and inferential statistics such as correlation analysis and multiple regressions to test hypothesis. Pearson correlation was used to determine the relationship between the total quality management practices and organizational performance while multiple regressions were used to determine the effects of the various elements of total quality management on organizational performance. The study findings of correlation analysis showed that top management commitment, employee involvement, and customer focus were positively and significantly affect organizational performance. Managers aiming to achieve organizational performance should pay close attention to all the elements of total quality management. The study recommends that future studies test the effects of the other elements of total quality management practices on organizational performance that were not part of the current study.