Utility fault reporting system for makerere University

Abstract

Currently there is difficulty in reporting utility faults within Makerere University. Our main objective was to develop Utility fault Reporting system that supports reporting, identifying and locating utility faults in Makerere University. Efficiently addressing utility faults within Makerere University has become a pressing challenge. This study aims to tackle this issue by introducing a comprehensive Utility Fault Reporting System that streamlines the reporting, identification, and localization of utility faults on the campus. The system facilitates seamless reporting of these faults, contributing to a more functional and well-maintained university environment. In pursuit of this objective, a mixed-methods approach was adopted to gather relevant data. Both qualitative and quantitative data were collected through interviews, observations, questionnaires, and documentation reviews. The subsequent development of the system utilized a range of tools and technologies, including MySQL, HTML5, CSS, PHP, JavaScript, and Bootstrap. The design process incorporated context diagrams and Data Flow Diagrams (DFDs) to ensure a clear and effective system structure. The acquired data was subjected to analysis using SPSS. Notably, the findings demonstrated a notable willingness among respondents to adopt a proactive stance in reporting faults. The Utility Fault Reporting System successfully bridges the communication gap between students, staff, and the Estates department at Makerere University. By establishing a shared platform for information dissemination and fault reporting, the system contributes to the overall enhancement of campus functionality. In conclusion, the development and implementation of the Utility Fault Reporting System represent a significant step forward in addressing utility-related challenges at Makerere University. The system's effectiveness in encouraging proactive fault reporting and promoting efficient communication underscores its potential for creating a more responsive and well-maintained university environment. Future recommendations include continuous system optimization, user training, and periodic assessments to ensure sustained utility fault management and a consistently improved campus experience.