Browsing School of Statistics and Planning (SSP) Collection by Subject "Customer satisfaction"
Now showing items 1-13 of 13
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Analysis of customer satisfaction with services provided by UMEME LTD since inception. A case study of Ntinda-Kampala (Mutoola Zone-Bukoto II Parish)
(Makerere University, 2019-08)This study purposely intends to assess the effects of UMEME’s services on the customer satisfaction. To further explain this the study provides an analysis on the different services the company provides right away from ... -
Analysis of the Factors that Influence Customer Satisfaction with Internet Banking: A Case Study of Stanbic Bank Uganda Limited
(Makerere University, 2019-09)The study was concerned with analyzing five factors that influence customer satisfaction with internet banking i.e. Efficient and Reliable services, Security, Web design/Aesthetics, Responsiveness/contact and Ease of ... -
Assessment of customer satisfaction with bank service delivery: a case of Centenary Bank, Makerere University branch
(Makerere University, 2021-01)The main objective of this study was to examine the relationship between bank service delivery and customer satisfaction at Centenary Bank, Makerere Branch, Kampala District. The study furthermore had five specific research ... -
Assessment of the level of customer satisfaction with the water supply services in Uganda
(Makerere University, 2019-12)This research was aimed at assessing the level of customer satisfaction from the water supply services in Uganda using Kabale town as the case study. The data used in the study was collected from a sample size of 384 ... -
Customer satisfaction among bank users: a case study of banks within Makerere University
(Makerere University, 2021-02)This study aimed to analyze customer satisfaction among bank users in Uganda, specifically looking at banks within Makerere University's main campus. The study used primary data with a sample of 68 respondents who were ... -
Factors influencing the level of satisfaction of customers with e-Hailing applications in Kampala. A case study of Makerere Kikoni
(Makerere University, 2024)E-hailing is an online transportation administration recognized as the travellers’ top pick in the transportation industry, including collaboration among clients and service providers. As clients now are more informed and ... -
Impact of electronic banking on customer satisfaction in Uganda
(Makerere University, 2022-04)This paper examines the impact of electronic banking on customer satisfaction in Equity bank- Kasangati, Uganda. Data were collected from 100 households through convenient sampling from five villages in Kasangati. The data ... -
The Impact of Electronic Banking on Customer Satisfaction towards the Financial Institutions in Uganda: Case Study of Customers of Centenary Bank and Baclays Bank at Victoria Mall, Entebbe
(Makerere University, 2019-10-19)This study presents what impact electronic banking has on customers’ satisfaction in comparing with traditional visits and mortar banking service. A case study of centenary and Barclays bank the relationship it has with ... -
The impact of ICT on provision of banking services and customer satisfaction in the banking sector in Uganda (case study of Centenary Bank Mapeera)
(Makerere University, 2022-11)Customer satisfaction is significant because it provides the business owners with the metric that can help them manage and improve their business. This study sought to assess the impact of ICT on provision of banking ... -
The influence of product quality on customer satisfaction of Mukwano manufacturing industries in Uganda: a case study of Kampala District
(Makerere University, 2023-10)Product quality and customer satisfaction are paramount considerations for the Mukwano Manufacturing Industries, as they strive to deliver high-quality products and ensure customer satisfaction. The manufacturing sector ... -
The role of automated teller machines on customer satisfaction: a case study of DFCU- Acacia Branch, Kololo
(Makerere University, 2021-02)The purpose of this study was to determine the role of ATM (Automated Teller Machines) on customers’ satisfaction, a case study of DFCU Bank-Acacia Branch, Kololo. The research was guided by four research objectives which ... -
The role of customer satisfaction in the profitability of the food industry : a case study of Kampala restaurants
(Makerere University, 2020-12-18)Customer satisfaction is being overlooked in the food and drink industry even though it is well established that it plays a pivotal role in success of every business organization whether it is for a product or a service. ... -
Service Quality Delivery and Customer Satisfaction: A Case of Centenary Bank, Arua Branch in Arua Municipality
(Makerere University, 2020-01-06)The general objective of this study was to investigate the effect of service quality and customer satisfaction in financial Institutions- a case of Centenary Bank. The specific objectives of the study were: to examine the ...