Abusive Supervision, Occupational Stress and Turnover Intentions among Employees of Commercial Bank of Africa (CBA)
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The study aimed at examining the relationship between abusive supervision, occupational stress and turnover intentions. The study adopted a correlation research design with a population of 160 employees from different departments. Systemic random sampling technique was used to draw a sample of 116 respondents from the population. Data was collected from respondents using self-administered standard questionnaires and through entering filled questionnaires into Statistical Package for Social Science (SPSS), data was analyzed. Pearson product-moment correlation coefficient (r) further indicated that there was a significant positive relationship between abusive supervision and occupational stress; there was a significant positive relationship between occupational stress and turnover intentions. Unlikely, there was no significant relationship between abusive supervision and turnover intentions. Regression analysis results showed that abusive supervision, occupational stress, age, sex, tenure and position predicted 12% of the variance in turnover intentions but only occupational stress significantly predicted turnover intentions. Through creating a mistreatment-reduction climate via aggression-preventive supervisor behaviors and other existing programs that enhance positive organizational climate for reducing mistreatment, remedies can be realized.