Assessing of records storage and retrieval at excel insurance company
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The study assessed record storage and retrieval at Excel Insurance Company. Four research questions guided the study; what are the types of records generated and kept at Excel Insurance Company? What are the record's storage and retrieval at Excel Insurance Company? What challenges affecting record's Storage and retrieval in Excel Insurance Company? What are the recommendations for improvement of records storage and retrieval at Excel Insurance Company? The study used across sectional design with qualitative research methodologies to collect and analyze data from selected respondents including record storage staff questionnaires, interviews and document analysis techniques. The data collected underwent content analysis in computer using Excel programmer in order to obtain descriptive statistics such as frequencies and percentages where applicable. The study found out the main types records generated in Excel Insurance Company included; electronic records, paper records, legal records, administrative records, the national records and archives act, current records, semi-current records and financial records. Records were stored in storage cabins, metallic safes, file folders, boxes, local PC hard drives, servers, mainframes, and large repositories. Access and retrieval of records in Excel Insurance Company is done either manually or electronically depending on the form of its storage. Information retrieval selects documents from a collection according to the presence or absence of keywords assigned by an indexer.An extension of this approach allows automatic synthesis or summarization of records in the system. The study concluded that access and retrieval of records in Excel Insurance Company is done either manually or electronically depending on the form it is stored in. Information retrieval selects documents from a collection according to the [presence or absence of keywords assigned by an indexer. An extension of this approach allows automatic synthesis or summarization of records in the system. When the records are well stored using proper indexing system, safe storage cabins and computer system, then access and retrieval becomes easier using manual or electronic retrieval systems such as information Visualization project at Xerox PARC, and the piles interface at Apple, quick book, LINUX, Access, and Excel among others. The study recommended that records staff to be trained further in specialized management such as Visual Basics, Quick Book, Access, and Linux, Xerox PARC and Piles Interface to facilitate the use of automated computerized records access and retrieval system. The band width should also be increased upon in order to facilitate the faster operations on the record management system at Excel Insurance Company.