Factors that affect revenues in National Water and Sewerage Corporation
Nazziwa, Joan Mary
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The research analyzed the factors affecting revenues in national water and sewerage corporation Wakiso branch. The research aimed at the following objectives; To identify the factors that affect revenues in National Water and Sewerage Corporation in Uganda, to determine the influence of employee qualification on revenues in NWSC, to establish the effect of technology and revenues and to assess the effect of corporate strategic policies and regulations on revenues. To achieve the objectives of the study, literature sources were reviewed and both secondary and primary sources were employed to obtain data on the subject under study. The study highlighted and analyzed the various views of other authors on the factors affecting revenues. The study also presented empirical review and global experiences in terms of factors affecting revenues in public utilities. The research targeted the staff attached to billing, accounts/finance, administrative and technical departments. A sample size of 96 participants was chosen for the study through stratified simple random sampling. The findings of the research were presented in the form of tables. Data analysis revealed that NWSC Wakiso branch was performing poorly in terms of revenue inflows and identified the causes of revenue decline as attributed to poor billing system, political influence, economic challenges, corruption and resistance of customers in paying bills. Overall, it is established that corporation policies, rules and regulations had great effect on revenues, followed by employee qualification while technology and information systems had less effect on revenues. All variables were significant (p<0.05). The study recommends that the corporation should undertake continuous and periodical trainings of both new and existing staff to ensure all employees all in line with the corporation vision and work within acceptable standards. Further the study recommends a more effective ICT coordinated system to aid in computerization of all revenue streams including and not limited to electronic payment. The study concluded that there is need for the corporation to upscale the employees with lower qualifications to ensure that they meet the acceptable standards and Information systems also improved the operations that facilitated internal control of systems to enhance efficiency and effectiveness of the corporation.