A results complaint system for the East African School of Library and Information Science
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Date
2021-02Author
Nattabi, Christine
Lubega, John Mark
Busulwa, Richard
Kantono, Bashirah
Mujabi, Stuart Rogers
Metadata
Show full item recordAbstract
The project entails developing a Results complaint system for the East African School of
Library and Information Science to enable students to lodge their complaints and get timely
feedback from the Lecturers. The project therefore aimed at modelling and implementing a
system that will lessen the work of the Lecturers and limit the students’ physical interaction
with the Lecturers since most of the complaint information will be available on the system.
This project aims at collaborating with the manual system in existence in order to simplify the
results complaint process.
The researchers employed questionnaire and interview techniques in order to collect data from
the selected sample population, which included students and lecturers at the East African
School of Library and Information Science.
The research findings indicated that majority of the students were not satisfied with the way
complaints are handled at the East African School of Library and Information Science.
Challenges to the manual system include delayed feedback, missing reports since the system
is paper-based, tracking difficulty where the student has to physically come to the School and
ask the concerned personnel about the progress of the complaint.
The system developed therefore aims at solving the challenges associated with the manual system at the School.