East African School of Library and Information Sciences (EASLIS) Collection

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https://dissertations.mak.ac.ug/handle/20.500.12281/4314

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Browsing East African School of Library and Information Sciences (EASLIS) Collection by Title

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    Accessing records management at Tanzania Roads Agency Registry
    ( 2017-11-28) Mtui, Aisia Dickson
    The study was undertaken to assess records management at Tanzania Roads Agency (TANROADS) headquarters, Dar es Salaam. It was centered on the following objectives below; to establish the current status of records management, find out how records are managed, identify challenges of managing records and to make suggestion for the best practices in managing records at TANROADS. The study adopted a case study design. Data was collected using interviews, observation and document analysis. A sample size of ten respondents was selected using purposive sampling where 2 human resource officers, 2 records officers, 2 secretaries, 2 accountants and 2 contractor engineers. The study findings revealed that there were no enough records staff and few respondents were aware of policy and procedures of records management at TANROADs. The facilities used to store records included; files, filling cabinet, computers and shelves. However, records storage facilities were not enough to meet the need of TANROADs. Also space was not enough to keep both current and semi current records at the same place. There was misplacement of files due to poor tracking system, however. The study recommended that TANROADS should consider re-allocating or expanding the registry, increasing registry funding and fully automating and computerizing its records management functions to enhance service delivery to all its stakeholders. More so, TANROADS should consider training for all staffs within the department and also implementation of electronic records management system to ensure there is proper and timely information delivery.
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    An agricultural information dissertation plan for farmers in Alwa sub county, Kaberamaido district
    (Makerere University, 2021-08) Agwango, Deborah
    The current study was conducted to probe farmer’s dissemination of agricultural information plan in a Aiwa sub-county, Kaberamaido district. The aims and objectives were to identify the information needs for enhancing agricultural activities in Aiwa Sub County, Kaberamaido district, to identify the different agricultural activities taking place in Aiwa Sub County, Kaberamaido district, to determine how agricultural information is disseminated to farmers in Aiwa Sub County. Kaberamaido district, to identify the factors affecting agricultural information dissemination in Aiwa sub county, Kaberamaido district and to propose a plan for agricultural information dissemination in Aiwa sub county, Kaberamaido district. Qualitative research method was used and involved interaction between the researcher and the respondent with a subjective mind. Findings a base on data collected through interview, method where 15 extension workers were interviewed using purposive method. It also involved using observation, focused groups and in-depth interviews so as to minimize on errors. The findings reveled that man)' farmers use radios and mobile phones to receive and access agricultural information being disseminated. The findings also reveals that agricultural information dissemination plan for farmers will be essential since farmers will be informed of the new market prices of produce. The study recommends that farmers should have an agricultural information dissemination plan since it consists of diagnosing, finding and refilling the needs of relevant clientele by mutually beneficial exchange relationship. The study also recommends that the district local government should formulate and implement ICTs for agricultural projects based a research conceptual framework related to ICT for dissemination of agricultural information. Conclusion, there is still more need to improve on dissemination of agricultural information in Aiwa sub county, Kaberamaido district local government.
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    Analysing of school records management practices at Makerere Universty primary school
    ( 2018-07-15) Kanyesigye, Keneth
    The study “Analyzing of School Records management practices in Makerere University Primary School “Under this, the study objectives investigated the types of school records managed at MUPS, the school records management practices in MUPS, the challenges of school records management practices at MUPS and possible solutions for challenges faced in the management of Records at MUPS. The research methodology involved the adoption of a qualitative research design with a case study approach. The study employed the use of interviews and observation to collect information in relation to the research objectives. The researcher used a sample size of 5 respondents which comprised of School head teacher, secretary, bursar, School Librarian and class teacher. The study Research problem under investigation was why School Records such as students’ files and others get lost, deteriorate easily and take a lot of time to be retrieved. The study hoped to benefit researcher for the award of the Bachelor’s Degree of Records and Archives Management of Makerere University. The study findings revealed that records management practices in MUPS were not fully effective for School records management. For example; Records were poorly disposed off, there was long time retrieval of records and misplacement of pupils’ files. This was as a result of lack backups, limited space or records management, lack of retention schedules and disaster plans. For an improved level of School Records management, the study therefore recommends training for the records management staff, especially on both paper and electronic records, development of policies and guidelines on retention and disposal of School Records, purchase of modern storage equipments and security of SRs at MUPS among others.
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    Analysing records storage and retrieval at Kamwenge Secondary School
    ( 2018-06-25) Kaisabe, Timothy
    The study was carried out on “Analyzing management of records storage and retrieval at Kamwenge”. The objectives of the study were; To establish the current status of records storage and retrieval at Kamwenge Secondary School; to find out how records storage and retrieval at Kamwenge Secondary School is managed; to identify challenges faced of storage and retrieval of records at Kamwenge Secondary School; to make suggestions for the best practices in storage and retrieval of records at Kamwenge Secondary School. The study used a case study research design. The study purposively selected the School Head Teacher, Secretary, Bursar, librarian, and class teacher. The researcher used a sample size of 5 respondents. Data was collected using interview, observation and document analysis. The study findings about the revealed that KSS stores and retrieves different types of records which include: Application letters (registration forms), Case study forms, Admission registers, financial records, grade input forms, stock book and teachers marking guides. KSS had no qualified records personnel, no proper records storage and retrieval management policy, poor storage techniques, Inadequate Storage Equipments and Inadequate Funding to buy more storage equipments and to build more storage facilities. This caused records to detoriate easily and delays in retrieval. The study recommended training for the records management and recruiting more qualified staff, development of policies and guidelines for records storage and retrieval , purchase of more modern storage equipments by increasing funding and Establish an effective and clear classification scheme and developing a disaster management plan.
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    Analysing the records filing systems at kiboga district Local Government Central Registry
    (Makerere University, 2019-07) Najjengo, Flavia
    Good records management through effective filing systems will promote efficient and effective running of the organization in ways of service delivery such as easy access and retrieval, timeless locating of records by the records staff, ensuring regulatory compliance, minimizing litigation risks, promoting accountability among others. The aim of this study was to analyze the records filing systems at Kiboga District Local Government Central Registry. The study was a case study and qualitative in nature and it used interview, observation and content review guides as the tools of collecting data. The study sample included 4 records staff, 2 management officials (administrators) and 4 clients. Interview guides were the key data collection tools supplemented by the content review and observation guides. Some of the key findings included the forms, types and categories of records kept at Kiboga District Local Government and the types of files, filing systems, filing equipments and supplies and the importance of filing records at Kiboga District Local Government. The major findings showed that subject and numeric systems are the major filing systems used and filing is at the largest extent done manually apart from the few records that are filed electronically on computers, the researcher also found that KDLG has a records filing policy, guidelines and procedures that are strictly followed in the filing process and there are some challenges faced in filing of both electronic and paper records at KDLG. It is out of those findings that the study proposed a number of recommendations which included the need for in service training of all records staff, a need to provide enough and modern filing materials and equipments for both electronic and paper records, a need to digitize paper records into electronic format to reduce the risk of information loss, a need to provide ICT materials like computer hardware and software to reduce on work overload and improve on productivity, a need to develop and regularly update of a disaster management plan to cope with natural disasters and ensuring that the filing and classification scheme is understood and properly followed by the records staff most especially the responsible person.
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    Analysis of filing and retrieval of medical records
    (Makerere University, 2018-06-25) Ainembabazi, Evas
    This study focused on analyzing filing and retrieval of medical records in the medical records office of Mulago National Referral Hospital (MNRH), Kampala Uganda. The objectives of the study were to; (1) identify the categories of medical records generated at MNRH, (2) analyze the filing and retrieval methods used at MNRH, (3) determine the relationship between filing and retrieval of medical records, (4) identify the challenges faced in filing and retrieval of medical records and determine solutions to the challenges faced in filing and retrieval of medical records at MNRH. The study reviewed related literature on the objectives of the study from secondary sources which included text books, journals, magazines and websites. Mixed methods research designs were used for the study with interviews, questionnaires, document review and observation as data collection methods. Purposive sampling method was used to identify participants and convenient to interview those who were readily available at the moment. The total target population of the study was 15 from which 12 participants were sampled. Data was collected from the Head of Medical Records Office (MRO), Assistant head of MRO, Medical records officers, Medical records assistants, filing clerks and doctors. The study identified different categories of medical records generated at MNRH and these included; Face Sheets, Admission forms, Radiology reports and imaging reports, Laboratory and test results, Clinical notes, Consultation request forms, Drug administration, Discharge forms, and Certificates. The filing method used was terminal digit filing and medical records are retrieved manually. The challenges faced during filing and retrieving medical records included; dust, light, misfiling, injuries, limited space, few workers, and lost and misplacement of medical files. The study finally recommended; staff expansion, medical records office expansion, more funding for records management activities, dust protection, proper retention and disposition of records, and digitization to ensure that medical records are properly filed and retrieved in the MRO at MNRH. KEY TERMS: Records, Records management, medical records, filing, and Retrieval.
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    Analysis of filing systems of archival records in repositories, a case study of the archives repository National Records Centre archive (NRCA)
    ( 2022-03-11) Ajoki, Stella
    This study titled „‟Analysis of Filing systems of archival records in repositories. A case study of the Archives Repository, National Records Centre and Archive (NRCA)”was carried out from the National Records Centre and Archive. The aim of the study was to analyze filing systems at the Archive Repositories of the National Records Centre and Archive. This study was guided by three (03) research objectives; to analyze the current kinds of Filing systems at the Archives repository of the National Records Centre and Archive, to identify the challenges of Filing systems at the Archives repository of the National Records Centre and Archive, to propose possible measures to improve the Filing systems at the Archives repository of the National Records Centre and Archive. A cross sectional case study research design was used to obtain information from 12 selected respondents who included records officers as well as users of records in repositories. The study employed qualitative research methodologies during data collection, analysis and presentation. The study found out the records filing systems in the National Archives are stored both in paper and electronic format, while very little appears in digital/electronic format. This implied that much of the records are filed in paper format, with limited levels of automation and computerization, highlighting the underlying challenge of slow retrieval and access to the filed records as well as rampant cases of missing records. The study concluded the current filing system is a bit effective. With the current filing system, access and retrieval of records is done either manually or electronically depending on the form it is stored in. Information retrieval selects documents from a collection according to the presence or absence of keywords assigned by an indexer. The study recommended that more computers should be purchased and installed to facilitate the automation and computerization of student keeping and management; the computers should also be updated with modern and relevant programmes for financial records and Information management. The records management staff should also be trained further in the area of modern computer usage to enable faster and efficient filing, retrieval and access in the National Records Centre and Archive.
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    Analysis of paper-based records management at Records and Archives Department of Kakira Sugar Works Limited
    (Makerere University, 2018-08-19) Nandera Edith Norah
    This study was to analysis of paper-based records management in the records and archives department of Kakira sugar limited. In this study, five (5) research objectives were used which included, to find out the types of paper-based records managed at Kakira Sugar Limited., to examine the existing paper-based records management systems involved in the management of paper records at Kakira Sugar Limited, to assess the benefits of paper records management at kakira sugar limited, to find out the challenges associated with the management of paper records at kakira sugar limited, to suggest the solutions to the challenges to improve the management of paper records from which the research questions were generated. The methodology adopted was qualitative in nature with aspects quantitative research. A sample size of twenty (20) respondents was selected using purposive sampling technique involving the (1) Registry superintendent, (2) Records officers, (1) Industrial relations manager, (2) Industrial relations officer, (3) Senior accountants, (2) Audit officers (1) Chief accountant (6) Internees (1) Senior welfare officer (1) Welfare and establishment manager, making a total population of twenty (20. It was qualitative in nature and data was collected using the interview, questionnaires and observation method. Data was analyzed and presented both quantitatively and qualitatively with a case study design. Reliability was used to improve on the quality of data presented. The major findings of the study were that, the paper-based records management system is composed of storage equipment like filing cabinets, open shelves and the filing system used was numeric filing system. Paper-based records management was characterized by challenges like inadequate record storage equipment and miss filing. Inefficient document transportation, Limited collaboration and Editing problems and some solutions to the challenges as suggested by respondents included allocating resources to records management, training storage equipment dusting records etc. The major recommendations were: the records management staff should establish better paper records storage and security program that will encompass the policies and procedures and ensure that they are implemented or functional, Incorporation of information and communication technologies in managing the storage and security of paper records, Purchase of more storage high quality facilities, developing and implementing a disaster preparedness plan, More skilled and trained staff should be recruited so that the storage and security of paper records functions are put in operational state.
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    Analysis of record keeping practices in Centenary Bank Records Centre
    (Makerere University., 2019-11-20) Kabuuka, Edward
    The study was carried out at Centenary Bank Records Centre. The research was aimed at analyzing record keeping practices at Centenary Bank Records Centre. The main Objective was to analyze record keeping practices at Centenary Bank Records Centre with a view of improving record keeping at the bank. The study targeted a population of ten (10) people which is the total number of staff in the records Centre. Using purposive sampling method, a sample size of five (5) respondents was used and these include; the manager records and information Unit (1), the supervisor records and information Unit (1), records officer (1), records assistants (2). The researcher used face to face interview with administration and records staff to get first-hand information from the respondents together with the observation method to supplement on the information gathered by interviews According to the study results, records at Centenary Bank are stored mainly in boxes and some drawers in senior staff offices and in computers The researcher therefore reached to conclude that the management of records at Centenary Bank needs radical and professional step by step initiatives and strategies to build an accepted change with digitization as a drive to improvement
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    Analysis of records management practices at Winston Standard Secondary School, Najjanankumbi, Entebbe
    ( 2019-11) Nabukonde, Oliver Norah
    This study focused on analysis of records management practices at WSSS. There had been noticeable problems like loss of files, signs of deteriorations of paper based storage containers, disorganization in offices that roused the researcher’s interest to find out how records managers have applied records management practices efficiently and effectively to prolong the life of records at WSSS. The study was guided by objectives which included: To identify the types of records created and kept at WSSS, to analyze the current records management practices performed at WSSS, to examine whether records management practices at WSSS conform to the records management standards, to examine the challenges faced during records management at WSSS, to recommend possible strategies for improving records management at WSSS. The study employed qualitative research design and data collection methods like interviews, questionnaires and observation with tools like interview guides, questionnaires and observation guides which were respectively employed to collect and analyze data. A sample was selected purposively to capture the attention of those directly involved in managing and use of records at WSSS. A sample size of 12 respondents was used since this number is reasonable enough to give clear and well defined information and the respondents were deemed knowledgeable about records management at WSSS. Findings revealed that WSSS records management practices are not standardized in regards to the current international records management standards. The research was exposed to the problems associated with the current records management practices among which included; difficulties in tracking and retrieval, records deterioration and others. The research concluded that WSSS needs to improve on such practices if it is to prolong the life of the active records. The research, therefore, recommends digitization, automation to help resolve storage space, continuous training of staff and users in current practices and information technologies and the area for further research.
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    Analysis of records preservation and conservation guidelines at National Records Centre and Archives, (NRCA)
    (Makerere University, 2021-03-12) Wabwiire, Andrew Noah ; Kirabo, Juliana ; Nakyanzi, Rose ; Kavuma, Isaac Zaccheaus ; Naggayi, Margaret ; Nabateregga, Joan
    National Records Centre and Archives is mandated with the responsibility of preserving and conserving Uganda records and archives from government; Ministries, departments, Agencies and Local Governments that document heritage for cultural, research and historical values of Uganda as by the National Records and Archives Act, 2001. Preservation and Conservation of records is an important aspect in records and archives management that aims at prolonging the utilizable life of useful research information whether printed, handwritten or electronic using methods, techniques and skills applied to them thus protecting them from further damage. In order to savage the records and archives resources from further risk of damage and loss, the study analyzes the records preservation and conservation guidelines in the management of records centre and archives at NRCA. The specific objectives of the study were to find out the types of records preserved and conserved at NRCA, to analyze the effectiveness of existing guidelines used in records preservation and conservation, examine the challenges faced in absence of records preservation and conservation guidelines, to provide recommendations for improving records preservation and conservation and finally to design a records preservation and conservation guidelines for the Records Centre and Archives. The study was conducted in the Records Centre and Archives with a study population of ten (10) respondents namely; Archivists, Records Officers, Assistant Records Officers and other Administrators. The study adopted a qualitative research design. The tools used were Observation and interview guides and analysis was done using purposive sampling technique. The findings revealed that; types of records acquired, preserved and conserved were Historical, Administrative, Legal, personnel, and Financial. More so, the records preservation and conservation guidelines followed were cleanliness, security, risk management, access control, planning, photocopying, repairing and reformatting. The challenges faced in using existing guidelines were; inadequate funding, obsolete technology, poor government policies, inadequate staff, lack of adequate guidelines. And finally the recommendations were; adequate funding, training programs for skilled manpower enough staffing and adapting an automated standard format of guidelines for records preservation and conservation at NRCA.
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    Analysis of records retention and storage procedures of Wakiso District Local Government
    (Makerere University, 2018) Nantongo, Prossy
    This research study was done to analyze records retention and storage procedures, a significant aspect of records management. The study was carried out at Records and Archives Department of Wakiso District Local Government in Wakiso district. Procedures of records retention and storage are a very vital element of records management which ensured longevity of records, validity and consistency. District Headquarters are among the highest records consumers as they relate the past to the present in order to predict the future. Wakiso District is solely responsible for implementation and supervision of both local and central government administrative, judicial, social, political, economic and traditional activities and also recruits personnel to perform every activity for betterment of the district education, security, trade and relation with other districts, regions and central government. This generates a lot of records which as revealed by the research study findings, is predominantly paper-based records mostly from generated from administrative, education, human resource and financial departments of the district. The study focused on finding the types of records created and stored at the Records and Archives Department of Wakiso district, the current retention and storage procedures, challenges facing procedural records retention and storage at records and archives department and the solutions to remedy the challenges. To achieve the above objectives, qualitative and quantitative approaches were used to gather and analyze the data. Purposive sampling method was used to help collect the collected information from qualified records users and the data collection tools used included interview guide, observation guide and questioner guide. The findings from the study helped the researcher to make recommendations and suggestions to help improve records retention and storage procedures.
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    Analysis of records storage and disposal
    (Makerere University, 2019-08) Segawa, Ronald
    The study was undertaken to assess records storage and disposal at St. Augustine’s college Wakiso It was centered on the following objectives below: To find out the types of records generated and kept at St Augustine’s College Wakiso, To assess the records storage at St Augustine’s College Wakiso, To examine the records retention and disposal schedule at St Augustine’s College Wakiso, To assess the records disposal methods used at St Augustine’s College Wakiso, To find out the challenges faced in records storage and disposal at St Augustine’s College Wakiso and To suggest solutions to the challenges records storage and disposal at St Augustine’s College Wakiso The study adopted a case study design. Qualitative approach was used in the study and data was collected using interviews and observation. A sample size of nine respondents was selected using purposive sampling that is to say the school head teacher (1), bursar (2),Dos (1), nurse (2), secretaries (1), and the records officer/ librarian (2), making it a total population of nine (9). By Use the purposive sampling method, the researcher arrived on a sample size of nine (9) respondents and only six were present and directly involved in the study through the interview method. The study findings revealed that there were no enough records staff and few respondents were aware of policy and procedures of records storage and disposal. The facilities used to store records included; files, filling cabinet, computers and shelves. However, records storage facilities were not enough to meet the need of school. Also space was not enough to keep both current and semi current records at the same place. There was misplacement of files due to poor storage, however. The study recommended that the school should consider re-allocating or construct a records office, increasing funding and fully automating and computerizing its records management functions to enhance service delivery to all its stakeholders. More so, the school should consider training for all staffs within the department and also implementation of electronic records management system to ensure there is proper and timely information
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    Analysis of records storage and retrieval at youth alive Uganda
    (Makerere University, 2019-09-20) Mahirwe Rwicha, Suzan,
    The study "Analyzing management of records storage and retrieval at Youth Alive Uganda", was guided by the following objectivcs;To find out diffe rent types of reco rds kept at Youth Alive Uganda, to find out the current practices of records storage and retrieval at Youth Alive Uganda is managed, to identify challenges faced of storag e and retrieva l of record s at Y out h Alive Uga nda and to make sugges tions for the best practices in s torage and retrieval of record s at Youth Alive Uganda. The research methodology invo lved the adopt io n of a qualitative research design with a case study approach. Interv ie w and observation guides were the key data collec tion i ns truments . The researc her use d a sa mp le s ize of 4 res po nde nts who co mpr ise d of; Assis ta nt Managing Directo r, Finance Manage r, Pro cu rement manage r and proje c t manage r. The study problem under investigation was why Records such as adminis trative records and others get lost, deteriorate eas ily a nd longtime take n in retriev ing of lhcse rec ords. The s tud y hoped to benefit researc her for the aw ard of the B achelor's Degree of Records and Archives Management of Ma kere re Univer sity. The study findings revealed that management of records storage and retrie val in YAU was not fully effective in that it the orga nisati o n had no qua lified reco rds pe rso nnel, no proper reco rds storage and retrieval manage me nt policy, poor storage tech niquesand o thers. Wh ich made reco rds to detoriate easily and delays in retrieva l. For an improved level of Records storage and retriev al management, the study therefore recommend s training for the records management sand recruiting more qualified staff, develo p ment of polic ies and guidel ines of reco rds storage and retrieval manage ment, purchase of more modern stor age equ ip ments by i nc reas i ng fund i ng a mo ng other s.
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    Analysis of records storage and security: a case of Kampala Capital City Authority - Central Registry
    (Makerere University, 2019-08-20) Nakaweesi, Viola
    Objectives of the Study were to analyze records storage and security measures at KCCA Central Registry, to find out the types of records kept and how they are made secure at KCC A Central Registry, to identify challenges facing records storage and security at KCCA-Central Registry, and to suggest possible improvement solutions to storage and security of records al KCCA - Central Registry The researcher used both qualitative and quantitative methods of data collection and analysis which enabled a wide range of data to be generated from respondents. Purposive sampling was used to collect data from the individuals attached to the registry department of Kampala Capital City Authority. In line with the research design, two approaches of data collection was used, primary and secondary data collection. The primary sources of data collection, data were gathered using questionnaires, interviews and observation. Secondary data was obtained from existing literatures mainly internet, books and other publications which relate to the topic of the study. Data analysis was both descriptive and explanatory Emphasis in this case was on descriptive statistics since it used qualitative and quantitative approaches. All the responses collected from the field were completed, analyzed and presented in convenient form. It comprised of tables, bar graphs and pre charts In Kampala Capital City' Authority records are not always organized and stored in an orderly way to ensure easy retrieve al. does not always keep records together in a group so that they can be used as a unit within a given area, file groups are not always subdivided into more specific subgroups, records and files are not always put into groups according to subjects. files are not always labelled with certain identities/ codes, students records are not always arranged according to the various sequential processes of student management such as admission, registration, and performance. Besides that, Kampala Capital City Authority is challenged with managing all information under a single policy.  
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    Analysis of registry users’ satisfaction at Electricity Regulatory Authority, Uganda
    (Makerere University, 2018-06-16) Lugolole, Samuel
    This study was about the analysis of registry users’ satisfaction at Electricity Regulatory Authority (ERA), Kampala- Uganda. The principle aim of this research was to find out if the registry service ERA provided has any effect on registry users’ satisfaction and for that matter, customer loyalty. Barriers to Registry users’ service provision and any other thing the ERA registry users would like to see in the ERA registry were also researched. Relevant literature related to the study were reviewed with intention of acquiring in depth understanding of the concept. Qualitative research design was used and questionnaires were used to obtain information from registry users and the registry staff of ERA. Other instruments used were interview guide and observation guide that helped the researcher to obtain the relevant information required for the study. Purposive method of sampling was used to carry out the study and a sample population involved 40 respondents from the Electricity Regulatory Authority. Findings from the research revealed that, ERA registry provides appreciable level of registry users’ service; however these are just seen as satisfying. Barriers such as large numbers of registry users with few registry staff, limited registry space and intermittent internet access associated with the electronic registry system affect registry service provision at ERA registry. Registry users at ERA are satisfied with the ERA registry services. And these customers would like the number of registry staff to be increased and larger packing space provided for them. It was recommended that customer service provision at ERA registry should go beyond satisfaction. Strategies that exceed registry users’ expectations should be put in place to delight the ERA registry user.
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    Analysis of storage and disposition of insurance records
    (Makerere University, 2019-09) Bwami, Enock
    The study assessed storage and disposition of insurance records in Jubilee Insurance Company at the head office Plot 14 Parliamentary Avenue, P.O. Box 7122 Kampala, Uganda Six research questions guided the study; what are the types of insurance records generated and kept at Jubilee Insurance Company?, How is the storage of insurance records at Jubilee Insurance Company done?, How is the disposition of insurance records at Jubilee insurance company done?, What are the records retention and disposition schedules at Jubilee insurance company?, What are the challenges affecting record’s storage and disposition in Jubilee Insurance Company? , What strategies can be recommended for improvement of records storage and disposition at Jubilee Insurance Company? The study used a case study research design with both qualitative and quantitative research methodologies to collect and analyze data from selected respondents including insurance record officers, records managers, registrars, human resource staff, I.T staff and clients. Using questionnaires, interview guides and observation guides to collect data, the data collected underwent content analysis in computer using Excel programmer in order to obtain descriptive statistics such as frequencies and percentages where applicable. The study found out that the main insurance records managed in Jubilee Insurance Company included premium statements, receipts, pay slips, insurance claims, audit reports, procurements reports, contracts and agreements detailing the insurance policies between the company and its clients, reports of investigations on insurance claims in accidents, fires and medical cases. These records were stored in two forms i.e. electronic and hardcopy documents. Storage occurred in three forms including primary storage for easier local access to documents which was mainly at the company branches, secondary storage which included digitization of the records and upload onto the company servers fort a wider metropolitan access by the company registrars as well as tertiary storage which was done to accommodate auditors and secure long life insurance records. Disposition of insurance records in Jubilee Insurance Company was done either manually through shredding, recycling and burning or electronically through deletion, wiping and document recall depending on the form of its storage. The study concluded that storage and disposition of insurance records in Jubilee Insurance Company is done either manually or electronically depending on the form in which the records are stored. This approach allows compliance with both the National Records Retention Act and the Uganda Insurance Regulatory Authority policies as well as the company’s internal policy on records storage, retention and disposition. The study recommended that for better storage and disposition of insurance records, Jubilee Insurance Company ought to adapt a more specialized records team, setup an offsite records center and detail an elaborate policy and procedure on records disposition an and adapt modern ICTs to enable flexibility and prompt insurance records management.
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    Analysis of the management of insurance records: A case study of Minet Limited
    (Makerere University, 2018-08-28) Kembabazi, Joanitor
    This research was carried out on the analysis of the management of insurance records with Minet Limited as a case study in order to find out how effective records are managed and provide recommendable strategies for improvement. The intended objectives of the study were; to find out the types of insurance records generated and maintained at Minet Limited, analyze the storage and retrieval methods of insurance records at Minet Limited, find out challenges associated with the management of insurance records at Minet Limited and lastly provide solutions to the challenges . The literature review in the study cover the types of insurance records generated and maintained at Minet Limited, storage and retrieval methods of insurance records, challenges associated with the management of insurance records and solutions to the challenges associated with the management of insurance records at Minet Limited. The research methodology involved both qualitative and quantitative research design, data collection methods that’s questionnaire method, interview method and observation method, data collection instruments for example questionnaire guide, interview guide and observation guide, data analysis management, ethical issues and limitations to the study. In conclusion, the findings of the study included the types of insurance records generated and maintained at Minet Limited, storage and retrieval methods for example boxing of records, use of file movement cards, challenges faced and recommendations for improvement according to the respondents and the research for proper management of insurance records at Minet Limited.
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    Analysis of the records management practices at world a head secondary school Matugga, Wakiso district
    (Makerere University, 2018-06) Kiyaga, Joanitah
    The purpose of this research wa to analyze the Records Management Practices at World ahead Secondary School Matugga. The main objective was to analyze the Records Management Practices and suggest possible solutions to the challenges encountered by the Records Officers and users at World ahead Secondary School Matugga. The study has the following objective: To find out the types of records generated and managed, to assess the Records Management Practices and to provide possible solutions to improve on the records management practices. In order to achieve these objectives, the researcher employed a research design and qualitative method of research design. Data was gathered from a sample size of 22 respondents including secretaries, teachers and students. Flowing from the qualitative nature of research strategy questionare, observation and interview guide were use as the sole data collection instrumentsans Statistical Package for Social Sciences (SPSS) was used to analyze data. The major findings of the study revealed that WASS stored it's records in both Manila and electronic forms. This leads to quick design making, saves office space and promotes good corporate governance. It was further indicated that challenges were, lack of records clerks, lack of knowledge and skills on records management and the limited space for the storage of records. The study conclusions include that WASS should computerize or digitize the records management system in order to eliminate some of the main challenges. Therefore there is hope that this research will be used to consult in case of any amendments to the research program at COSIS and EASLIS
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    Analyzing of school Records Management Practices at Makerere University Primary School
    (Makerere University, 2018-07) Kanyesigye, keneth
    The study “Analyzing of School Records management practices in Makerere University Primary School “Under this, the study objectives investigated the types of school records managed at MUPS, the school records management practices in MUPS, the challenges of school records management practices at MUPS and possible solutions for challenges faced in the management of Records at MUPS. The research methodology involved the adoption of a qualitative research design with a case study approach. The study employed the use of interviews and observation to collect information in relation to the research objectives. The researcher used a sample size of 5 respondents which comprised of School head teacher, secretary, bursar, School Librarian and class teacher. The study Research problem under investigation was why School Records such as students’ files and others get lost, deteriorate easily and take a lot of time to be retrieved. The study hoped to benefit researcher for the award of the Bachelor’s Degree of Records and Archives Management of Makerere University. The study findings revealed that records management practices in MUPS were not fully effective for School records management. For example; Records were poorly disposed off, there was long time retrieval of records and misplacement of pupils’ files. This was as a result of lack backups, limited space or records management, lack of retention schedules and disaster plans. For an improved level of School Records management, the study therefore recommends training for the records management staff, especially on both paper and electronic records, development of policies and guidelines on retention and disposal of School Records, purchase of modern storage equipments and security of SRs at MUPS among others.