School of Built Environment (SBE) Collection
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ItemA review of the local furniture workshop design : a case study of selected workshops in Kampala.(Makerere University, 2021-09-30)The government of Uganda among the various stakeholders in the furniture industry invest heavily annually in empowering local manufacturing in the sector. This is evident in the development of training institutions all around the country. These have not only empowered the trainees with practical design skills, they have introduced them to a whole new way of design thinking especially in the furniture design sector. The growth of the training institutions makes sense as many, developed and developing, look to more investment to benefit from the ever growing global market. With an increasing CAGR of 5.1% by 2025
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ItemTenant satisfaction and retention: an analysis of the effectiveness of commercial property management strategies Case study of Upmarket, Central Business District( 2024)This research investigates tenant behavior, preferences, and satisfaction levels in the commercial real estate market in Kampala, Uganda. Data were collected through surveys distributed to tenants, focusing on lease duration, decision-making authority, satisfaction with amenities and property management, communication preferences, and the likelihood of lease renewal. Findings indicate that many tenants have rented their office spaces for extended periods. While overall satisfaction with amenities and property management was positive, there were indications of unmet needs and a desire for additional amenities. Effective communication and responsiveness emerged as critical factors influencing tenant satisfaction and retention. Regression analysis revealed that communication and responsiveness significantly predicted tenant retention and rental pricing, while mediation analysis suggested an indirect effect of communication on retention through building amenities. Recommendations include enhancing communication channels, investing in amenities, strengthening tenant relationships, offering long-term lease renewal incentives, and continuing research and policy support for commercial real estate development. By addressing tenant needs and preferences, stakeholders can foster long-term relationships and contribute to the growth of the commercial real estate sector in Kampala.
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ItemAssessing the effectiveness of the complaint handling process on the compliance level of property rate payers case study: Nabweru Division( 2024)Taxes on the value land and property can offer a significant source of funding for cities to provide local services and to tap into financing for larger investments (Lamberton, 2017). The objectives of the study were; to find out the nature and extent of rating complaints, to determine the level of property tax compliance and to establish the Property rates compliance challenges. To achieve the above objectives, the research was conducted as a case study research design because of the need for in-depth study, analysis and understanding of the topic in the case study area. The study used a sample of 98 respondents and simple random sampling and purposive sampling were used in selection of the respondents to the study. The data was collected by using questionnaires and interview guides for Key Informants. It was coded and entered in the Computer and cleaned, checked and statistically analyzed using the Statistical Package for Social Scientists (SPSS) software package and excel. The study found out that; approximately 80% of the respondents identified over valuation as the most reported complaint, uncoordinated property details, behavior of tax collectors, wrong property declaration, claims of double taxation were also presented to be among the feasible complaints. Service delivery was reported as the major contributor of property tax compliance, enforcement mechanisms, administration issues, relationship management, and tax moral were also key determinants of property rate compliance. The cost of tax payment property owners face was noted as the most important determinant of compliance. It was also determined that the overall average compliance across the whole division is 65%. Most people in this case study were ignorant of the complaint handling process. However it was found out that awareness reduces the problem of miss information, lowers the cost of compliance, increases the tax payment morale hence ease of enforcement. It was found out that service delivery does not match tax collected, errors in valuation, limited credibility of enforcement measures and high cost of compliance presented the highest challenges to the property rates compliance. It can be concluded that low level of compliance is as a result of low level of awareness and high level of ignorance about the complaint handling process. Therefore the study recommended Provision of Improved Public Services, Capacity building, Mobilization of Political Support and use of Integrated Computer Assisted Property Rates Administration System.
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ItemAn exploration of the influence of the built environmental elements on crime in informal settlements: a case of Naguru Go-Down in Kampala.(Makerere University, 2023)In the last couple of years, crime and violence in many African countries has been shaped by deep social-economic inequalities. However, the spatial design and different built environment element factors have also played a big role in the crime and violence wave. The major objective of this research was therefore to find out the relationship between crime and violence happening in urban informal settlements with the built environmental elements. By understanding the causes of crime and it`s correlation with the low-income houses, open drainage, systems, road, route, and junction types in informal settlements, brown and green fields. This research employs empirical explorative monitoring through observations, measurements and deep interviews and indicates that crimes and violence are random in different places, spaces and times with differing factors depending on the motives of the potential offender and suitable target. The study concludes by outlining the different built environment elements and their relation with crimes and violence and suggests different environment design strategies for eliminating crimes within informal settlements.
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ItemAn assessment of the role of formalization of informal land rights on land market : case study : Kitumba Sub-County, Kabale District, Uganda(Makerere University, 2024)Land rights in many developing countries, like Uganda, are informal, leading to land insecurity and hindering economic growth. While efforts are underway to formalize Land rights, the impact on the Land Market remains unclear. This study investigates how Land rights formalization affects the Land Market in Kitumba Sub County, Uganda. Specifically, it explores how formalization influences land values within the market. A mixed-methods approach incorporating both quantitative and qualitative data collection was employed. Data collection involved questionnaires, interviews, and document reviews. Quantitative data was analyzed using descriptive statistics and correlation analysis, while qualitative data was analyzed thematically and to ensure data quality, pre-testing of instruments was conducted. This study explores how formalizing land rights in Kitumba Sub County, Uganda, impacts the local Land Market. While a significant majority (77.7%) of landowners are aware of recent formalization efforts, a concerning portion (22.3%) remains unaware, highlighting a need for improved communication and outreach. There are consistencies in knowledge among land officials tasked with managing the process as 80% of them clearly stated the process that was used and only one official who did not actively participate in the process was not sure representing only 20%. Challenges include unclear property rights, lengthy procedures, limited awareness, legal barriers, and difficulty accessing financing. Despite these, land values increased after receiving ownership certificates (CCOs) due to factors like secure ownership and attracting investors. Formalization has a positive medium correlation on land values, but other factors like location also play a role. Additionally, over 92% of respondents observed property value increases after receiving Certificates of Customary Ownership (CCOs). Formalization likely boosts values by establishing secure ownership, attracting investors, and potentially increasing access to financing. Correlation analysis confirmed a statistically significant positive correlation between formalization and land values, although other factors like location also play a role. The study recommends a comprehensive approach to strengthen formalization processes, improve communication and awareness, and address legal and procedural barriers.