Browsing College of Agricultural and Environmental Sciences (CAES) by Title "Service failure and customer satisfaction in Uganda's hotel industry"

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    • Service failure and customer satisfaction in Uganda's hotel industry 

      Nalubega, Aidat (Makerere University, 2018)
      The study examined the influence of service failure in determining the level of customer satisfaction in the hotel industry in Uganda. The study used specific objectives; to determine the service failure that occurs in the ...