Workplace Incivility, Occupational Stress and Emotional Exhaustion among Workers in the Banking Sector

Abstract

The major purpose of the study was to assess the relationship between workplace incivility, Occupational stress and Emotional exhaustion. The specific objectives of the study were to examine the relationship between Workplace incivility and Occupational stress, to examine the relationship between Occupational stress and emotional exhaustion as well as to examine the relationship between workplace incivility and emotional exhaustion. A Correlational study design was used in the study to establish the relationship between workplace incivility, occupational stress and emotional exhaustion among employees in the banking sector in Kampala district. The banking sector has constantly faced a problem of working and dealing with a diverse race and people who are in most cases observed treating attendants or even employees themselves treating each other in a ridiculing way which are uncivil and unethical.This has allowed for occupational stress and motional exhaustion to breed in cases where the workplace uncivil behaviors are un attended to. The study, then examined the various factors which could explain how employees working in toxic environments can be supported socially and emotionally to reduce the effects of emotional exhaustion that are in most cases close to designment and turnover.