Conflict management style, interpersonal conflict and turnover intentions: a case study of National Environment Management Authority (NEMA)

Abstract

Interpersonal conflict exists in all organizations. However, if it arises, it needs to be managed, and if it is not managed it can lead to violent and increases employees dissatisfaction and among others. These, in the end, cause turnover intentions which can lead to actual turnover. Actual turnover can be quite costly to the organizations as a lot of time and money are spent on recruitments. The study investigated the relationship between interpersonal conflict and employee turnover, conflict management styles and interpersonal conflict, conflict management styles, and turnover intentions. Investigations will also examine the moderating effect of conflict management styles on the relationship between interpersonal conflict and turnover intentions. The study was carried out using a cross-sectional study design and a quantitative research approach to collect and analyse the data. Data was collected from a sample size of all employees from NEMA Kampala district with the use of questionnaires as tools