| dc.description.abstract | The study identified the relationship between Work-Life Balance, job satisfaction and employee performance among call centre agents (Airtel Uganda)with specific objectives of; examining the relationship between Work Life Balance and employee job satisfaction, establishing the association of the relationship between employee job satisfaction and employee performance and ascertain the relationship between Work Life Balance and employee performance. A correlation research design was applied in the study so as to establish the relationship that exists between work-life balance, job satisfaction and employee performance. Stress, coping strategies and job performance among call centre agents at Airtel Uganda. Data was collected from 100 Airtel call agent using a questionnaire and the data was analyzed using SPSS v20. The study shows that there is a positive significance between work life balance and employees performance. Thus, there is a statistical evidence to prove that work life balance and employee performance are related. There is a negative significance between work life balance and employees performance. There is no statistical evidence to prove that work life balance and employee performance are related. As well as that relationship is negative. There is a positive significance relationship between employee job satisfaction and employee performance. Thus, there is a statistical evidence to prove that employees job satisfaction and employee performance are related. However, there is a relationship which is positive and weak. The study recommends the management of Airtel Uganda should conduct training programmes in relation to WLB, through which organization can improve of its staff and Stress management services and programmes should be provided. | en_US |
